Get in Touch — We're Here to Help
Whether you are enquiring about care for yourself or a loved one, our friendly team is ready to listen, advise, and support you — with no pressure and no obligation whatsoever. All enquiries are handled with complete care and confidentiality.
How to Reach Us
We Would Love to Hear from You
Getting in touch is the first step — and we make it as easy as possible. Whether you prefer to call, email, or complete our online form, we respond to every enquiry promptly, personally, and with genuine care.
Our team is here to answer your questions, help you understand your care options, and arrange a free, no-obligation assessment at your home. There is no pressure, no sales script, and no jargon — just a friendly, honest conversation about how we can help.
If you are not sure which service is right for you, that is completely fine. Simply tell us a little about the situation and we will guide you from there.
Our Details
Contact Information
Mon–Wed: 8:00am – 7:00pm
Thu–Fri: 8:00am – 5:00pm
Sat–Sun: Closed
We respond within one working day
Main Office
Vane Tempest HallMaynard's Row
Gilesgate
Durham
DH1 1QF
CQC Registration
No: 1-19317259059
Registered & Regulated by the Care Quality Commission
Send Us a Message
Getting Started
Three Simple Ways to Begin
Not sure where to start? Here are the three easiest ways to get in touch with our care team — choose whichever feels most comfortable for you.
Call Us Directly
The quickest way to speak to someone on our care team. Call us during office hours and we will answer your questions, talk through your options, and arrange a free assessment if appropriate.
Call +44 1442 967780Send Us a Message
Complete our contact form above or send us an email at any time. We respond to all messages within one working day — often on the same day during office hours.
Email UsBook a Free Assessment
Ready to take the next step? Request a free, no-obligation care assessment at your home. A care coordinator will visit at a time convenient for you — completely free of charge, with no pressure to proceed.
Request a Free AssessmentSpecific Enquiries
Looking for Something Specific?
Select the type of enquiry below for more information — or simply use our contact form above and we will guide you.
Enquiring About Care?
Whether you need home care, live-in care, dementia support, or any of our other services, our care team is ready to discuss your options and arrange a free assessment. Call us on +44 1442 967780 or complete the contact form above.
View All Services
Our Team
A Friendly Team — Ready When You Need Us
When you contact Almond Flex Care, you are not calling a faceless call centre. You are reaching a small, dedicated team of care professionals who genuinely care about helping you find the right solution — and who will take the time to listen properly before making any recommendations.
Our care coordinators are experienced, compassionate, and knowledgeable about all of our services. They will guide you through the options clearly, answer all your questions honestly, and arrange any next steps at a pace that feels right for you.
- Genuine listeners — We hear what you say and what you need
- Knowledgeable advisers — Honest guidance on all your care options
- Responsive and reliable — We do what we say, when we say it
When Can You Reach Us?
Standard Office Hours
| Monday | 8:00am – 7:00pm |
| Tuesday | 8:00am – 7:00pm |
| Wednesday | 8:00am – 7:00pm |
| Thursday | 8:00am – 5:00pm |
| Friday | 8:00am – 5:00pm |
| Saturday | Closed |
| Sunday | Closed |
Messages and emails received outside office hours will be responded to on the next working day.
Need Urgent Care?
If you or a loved one requires urgent care support — including emergency respite, urgent post-discharge care, or overnight care at short notice — please call us directly during office hours and we will do everything we can to prioritise your situation.
+44 1442 967780For life-threatening emergencies, please always call 999 first. For urgent care enquiries, please call our office directly rather than using the online form.
Start with a Conversation — No Obligation, Ever
We understand that reaching out about care for yourself or someone you love can feel like a big step. Our team is here to make that first conversation as easy, warm, and helpful as possible. However you get in touch — we are glad you did.