Who We Are
Almond Flex Care is a CQC-registered domiciliary and home care provider — dedicated to helping people live safely, independently, and with dignity in their own homes across Durham and surrounding areas.
About Us
Compassionate Care Rooted in Purpose
Almond Flex Care is the trading name of Almond Flex Limited — a professional domiciliary and home care provider proudly registered and regulated by the Care Quality Commission (CQC).
We were established with one clear and unwavering purpose: to deliver genuinely compassionate, regulated care that makes a real and lasting difference in people's lives. Our services are designed around the individual — not a rigid package, not a one-size-fits-all approach.
We provide Home Care, Live-in Care, Reablement, and Supported Living services to young adults, adults, and elderly individuals — helping them live safely, comfortably, and independently in their own homes, surrounded by the people, memories, and belongings they cherish most.
What Drives Everything We Do
Our Mission
To enhance lives by delivering high-quality, compassionate care that promotes independence, dignity, and choice. We strive every day to empower individuals to live the life they want — with the right support, at the right time, delivered with genuine compassion.
Our Vision
A world where everyone, regardless of age or ability, can enjoy the comfort, security, and freedom of living at home — with tailored care that truly understands, respects, and celebrates their individuality.
Our Values
What We Stand For
Our work is guided by six core values that shape every interaction, every care plan, and every decision we make.
Compassion
We genuinely care — about every person we support, every family we work with, and every colleague in our team. Compassion is not a policy; it is who we are.
Excellence
We set high standards and hold ourselves accountable to them — not because regulations require it, but because every individual in our care deserves nothing less.
Integrity
We are honest, transparent, and trustworthy in everything we do. Our service users and their families can always rely on us to do what we say we will do.
Empowerment
We support people to do what they can, not simply do everything for them. Independence is always the goal — and we design our care around building it.
Respect
Every individual is treated with dignity, kindness, and respect — regardless of age, background, condition, or circumstance. No exceptions, ever.
Community
We care deeply about the communities we serve — reducing isolation, encouraging connection, and working to strengthen the fabric of local life across Durham and beyond.
Why Choose Us
The Almond Flex Care Difference
Person-Centred Approach
Every care plan is built around the unique needs, preferences, and aspirations of the individual — never a template, never a generic package.
Flexible & Responsive Care
We offer adaptable services that evolve with changing circumstances — from short-term help to long-term, complex care solutions delivered without disruption.
Experienced & Compassionate Carers
Our team is carefully recruited, thoroughly vetted, and genuinely passionate about making a positive difference. We invest heavily in training and ongoing development.
Community-Focused
We believe in strengthening the communities we serve — supporting families, reducing isolation, and promoting inclusion across Durham and surrounding areas.
Committed to Quality & Compliance
We maintain the highest standards of care, safety, and governance — fully compliant with CQC regulations and committed to continuous improvement.
The People Behind the Care
Meet Our Team
Our carers and coordinators are chosen not just for their qualifications, but for their compassion, reliability, and genuine commitment to the people they serve.
Sarah Mitchell
Registered Manager
With over 15 years in health and social care, Sarah leads our team with a passion for person-centred practice and continuous quality improvement.
David Osei
Care Coordinator
David brings warmth and precision to every care package he manages — ensuring seamless, reliable support for every individual in our care.
Priya Sharma
Senior Support Worker
Priya is dedicated to empowering the people she supports to live as independently as possible — celebrating every milestone, however small.
Regulation & Quality
Regulated by the Care Quality Commission
Almond Flex Care is fully registered and regulated by the Care Quality Commission (CQC) — the independent regulator of health and social care in England. CQC inspects our service against five key questions to ensure we meet the highest standards of safety and quality.
Provider Name
Almond Flex Limited
Service Type
Domiciliary Care Agency
Regulated by
Care Quality Commission (CQC), England
Safe
People are protected from abuse and avoidable harm. Our safeguarding policies are robust, up-to-date, and embedded in everything we do.
Effective
Care, treatment, and support achieves good outcomes, helps people maintain quality of life, and is based on the best available evidence.
Caring
Staff involve and treat people with compassion, kindness, dignity, and respect — every single visit, without exception.
Responsive
Services are organised so that they meet people's needs. We listen, adapt, and act quickly when circumstances change.
Well-led
Leadership, management, and governance ensures high-quality, person-centred care and promotes an open, fair, and transparent culture.
Our Commitment
Our Promise to You
We don't just promise great care — we back it with actions, accountability, and a culture that puts people first, always.
Always On Time
We understand that reliability is everything in care. We commit to punctual, consistent visits — and when circumstances change, we communicate proactively.
Always Reachable
Our team is available when you need us. Whether you have a question, a concern, or need to adjust a care plan, you will always reach a real person who can help.
Always Improving
We actively seek feedback from service users and families, use it to drive improvements, and hold ourselves to standards that go well beyond what regulation demands.
“Every person in our care deserves to feel safe, valued, and genuinely supported — not just cared for.”
Ready to Get Started?
Experience Care That Feels Like Family
Whether you need care for yourself or a loved one, we're here to listen, guide, and create a care plan that truly fits. No pressure — just an honest, helpful conversation.